Frequently Asked Questions

Do you accept returns? 

We offer a 30-day return policy. Items can be returned up until 30 days after receiving package. To request a return contact us at customersupport@shopaurashell.com and explain the reason for returning items. There will be a flat return shipping rate of $8 that will be paid by the customer requesting return. 

How long does it take for my order to get to me?

The process from confirming an order, to fulfilling it, to shipping, to delivering in takes in between 2 to 5 days.

How much does shipping cost?

Shipping costs will be calculated at checkout. 

How do I track my order?

We will send you tracking information to the email address you provided during checkout. If you can't find your order confirmation and/or tracking information in your inbox, make sure to check your spam as emails can get flagged. 

 How to take care of my cases?

DO NOT use products with high levels of alcohol to clean your phone case, as the case design may rub off. We recommend soaking the case for a few minutes in warm water and squirt dish soap or anti-bacterial soaps. If case has dirt, gently scrub the case with a brush and baking soda until all dirt is removed. Wipe down the phone with a microfiber towel lightly dampened with the dishwater.